Return & Exchange Policy
RETURN POLICY
Your satisfaction is our priority. In the event that any of our items do not meet your expectations, please return it in its original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new) for a refund or for a prompt. Please note that you will be refunded the full amount of the GARMENT, not your original shipping fee.
Please note that personalized Items cannot be returned or exchanged.
All return, credit, and requests should be made within 14 days of receipt of the order. We will not process any requests that fall beyond those 14 days. Any items that do not meet these guidelines will be returned to you.
If a damaged or defective item is shipped to you, please notify us within 10 days from the day you receive your package.
REFUNDS
We will not process incomplete returns, so please make sure that the item that you are returning is complete. If it is not complete, your refund will not be processed and your item(s) will be returned to you.
The label provided is an address label only - we do not pay for return shipping. All returned items should be accompanied by a properly completed return form, which helps us process your return quickly! Please be advised that all returns must be in their original condition (unused, all hang tags attached, all parts/accessories included, and packaged just like new). You will be refunded the full amount of the GARMENT, not your original shipping fee.
HOW TO RETURN
To initiate a return, you must first contact our customer service team at info@mamamoor.com with a detailed description of what you want to return plus your order number and we will get back to you with confirmation within 1-2 business day(s).
Please allow us a week from the date that we receive your return for the refund request to be processed. Delays may occur during new releases, holidays and sales. We thank you for your patience!
HOW TO EXCHANGE
To initiate an exchange, you must first contact our customer service team at info@mamamoor.com with a detailed description of what you want to exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s).
For exchanges, please specify the new style / color / size you wish to receive.
DAMAGED ITEM
If you receive an item that is damaged/wrong please contact our customer service team at info@mamamoor.com within 10 days of receiving your order.
LOST PACKAGE?
We ship via USPS / UPS which provide secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.
We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.
SALE TERMS
All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders.
No returns, exchanges, or store credit. No exceptions.
WHERE TO SHIP YOUR RETURN/EXCHANGE MERCHANDISE:
MamaMoor2212 Mountain Ridge Dr, Fullerton CA 92831
If you are shipping a return or exchange to us using your own mail carrier (at your cost), we suggest you insure the package via Mail or UPS and purchase tracking services for your protection. Please provide our Customer Service team with your tracking information (the easiest way is to follow up with shopmamamoor@gmail.com on the same email thread where you initiated the request).
MamaMoor reserves the right to assess merchandise and determine whether damage is a result of defective production or normal wear-and-tear. Discoloration, tears, and/or other material deteriorations that occur with use will not be regarded defective. We do not replace products that have previously been replaced.
